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Having worked in Apple focusing on after-sales service and retail operations, Kevin has leveraged his previous experience in contributing to Emerge Beijing’s customer advocacy and loyalty solutions.
He is keen on measuring customer experience through a myriad of analytical tools, gaining meaningful market research insights, and turning them into inputs for customer strategies. Collectively, Kevin now has 5 years of hospitality and retail experience.
Kevin is also the “techie” of our team, being well-versed in graphic design, digital tools and web-based solutions. It is no surprise that Kevin spends most of his free time reading and learning more about the newest tools on the block!
Kevin Zhao: Client
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