In today's competitive environment, businesses must adopt effective structures and processes to adapt rapidly to evolving customer needs and expectations.
Our "Organisation" stream of solutions helps our clients do just that, where we partner and help companies stay ahead and differentiate themselves. The Emerge approach is tried, tested and proven, to be an integral part of our clients' success.
Service vision & strategy
Customer insights, personas and segmentation
Journey mapping & customer experience design
Service training and coaching
Customer experience management & measurements
Service culture building
Our extensive experience in this area has led to the authorship of our very own customer experience book, From Oblivious to Obsessed.
Organisation design criteria
Organisation structure design and alignment
Role clarification and negotiation
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