BUILDING ORGANISATIONS
In today's competitive environment, businesses must adopt effective structures and
processes to adapt rapidly to evolving customer needs and expectations.
Our "Organisation" stream of solutions helps our clients do just that, where we partner and
help companies stay ahead and differentiate themselves. The Emerge approach is tried,
tested and proven, to be an integral part of our clients' success.
CUSTOMER ADVOCACY
Service vision & strategy
Omnichannel strategy
Digital transformation
Customer insights, personas and segmentation
Journey mapping & customer experience design
Job redesign
Service training and coaching
Customer experience management & measurements
Service culture building
Our extensive experience in this area has led to the authorship of our very own customer experience book, From Oblivious to Obsessed.
ORGANISATION DESIGN
Organisation design criteria
Lean startup
Organisation structure design and alignment
Operational processes
Role clarification and negotiation
To speak with one of our experienced and professional consultants, please leave your contact details with us! We will get back to you shortly.