SENIOR CONSULTANT / FACILITATOR
Responsibilities as a Senior Consultant/Facilitator
You will be responsible for transformation projects for our clients, especially in the customer experience area. These would require skill-sets including, but not limited to understanding clients’ organization nuances, culture and politics, engaging team members in developing customized proposals and solutions, coordinating and planning resources, and executing project deliverables from hosting meetings, delivering presentations to facilitating workshops, amongst others.
You will also be involved in client engagement and business development-efforts, where you are expected to build and maintain great customer relationships facilitating better work collaboration. As a Senior Consultant, you will seek opportunities to introduce Emerge to new and potential clients.
Your core responsibilities will comprise:
Plan, organize and mobilize internal resources, leveraging on team members’ strengths and abilities
Adopt an acute sense of business acumen to conceptualize, develop and co-create high-level proposals and solutions for clients
Develop and facilitate workshops and other experiential learning solutions independently – particularly in the area of customer experience and leadership development
Maintain client relations at the project-manager level and above, while staying abreast of relevant industry trends, concerns and challenges
Grow existing client accounts through expanded business opportunities
Seek new business partnerships with potential clients
Inspire and grow team members through timely and constructive feedback
Work collaboratively with team members across the Emerge Family network
Where necessary and as part of specific project requirements, this role will likely involve travel within China (between 10-30% of your time in some months).
Candidates Must Demonstrate
At least 5-7 years of experience and expertise in designing and facilitating workshops for corporate audiences
Outstanding communication and interpersonal skills, with an authentic and confident presence that builds trust
Self-leadership and motivation, ability to work with multiple stakeholders under tight timelines and pressure
Self-motivated with strong leadership, able to work under pressure and in a dynamic and fast paced environment
Excellent project management skills, being highly-organized and adaptable to different environments
Business acumen in picking up client’s business challenges, industry trends and changes
Passion and drive for quality work and results at the highest standards
Emotional intelligence and ability to collaborate and influence, as a team-player
An openness and willingness to learn and be hands-on
Fluency in English and Mandarin Chinese (read, written and spoken)
Bachelor’s Degree preferably in one or more of these relevant fields – Business Management/Administration, Economics, Human Resources, Marketing, Psychology, Social Sciences
Proficient in Microsoft Office applications, especially Excel and PowerPoint
A background in management consulting, training and/or customer experience will be an advantage
Some experience in managing a small team will be preferred
Kindly note that the candidate must have at least 5-7 years of training and/or facilitation experience
Please submit your CV and cover letter to firstname.lastname@example.org
Your cover letter should explain your interest in Emerge, what makes you stand out from the rest, and your expected salary.
We seek your understanding in that we will only notify shortlisted candidates for next steps, due to the volume of applications received.